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21 November 2012
Developed in 2007, this module provides an overview of why process mapping or workflow analysis is needed as part of a complete change implementation plan. High level examples of how to conduct process mapping is included as well as a examples of well known tools to analyze process deficiencies. This product is not intended to promote a specific methodology or approach to process redesign, work flow mapping or redesign but rather serve as a reminder to change implementation projects to include process analysis in the project plan.