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Using Fishbone Analysis to Investigate Problems

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19 July 2013

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Phillips J, Simmonds L.  Nursing Times 2013 April 16 109(15):18-20

“This article, the first in a three-part series on change management tools, examines how using fishbone analysis to identify the cause of problems, leading to solutions and action plans, can assist staff to make changes to their service to benefit both patients and staff. A case study of a team trying to reduce clinic waiting times is discussed.”


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