Share this page:

Improving Change Management: How Communication Nature Influences Resistance to Change


30 April 2013


Paula Matos Marques Simoes, Mark Esposito, 2012, 27p.

“Little has been studied yet in terms of how communication nature influences change process. This article explores a case study that takes part in a broader research project, aimed to contribute in this direction. It was applied a mix method approach to characterize resistance to change and communication nature within one organization under a radical change process. One main theoretical contribution is an instrumental grid to characterize dialogic communication nature. Findings of the case study indicate that resistance to change reduces under dialogic communication and by revealing how communication dimensions perform in time, practitioners may enhance guidelines to effective change communication management.”

Download Now

Get Involved:

infoway logo

Digital Health Working for You.


Transforming health care in Canada through health information technology.

Contact Us

General Inquiries

T: (416) 979-4606
Toll Free: 1-888-733-6462


T: (514) 868-0550

Media Inquiries

T: (416) 595-3167
Toll Free: 1-888-733-6462