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19 November 2012
This handbook was first published as a draft in 2007. At the time, a key objective was to create and maintain strong relationships with stakeholders that would sustain media attention and public opinion and were capable of weathering high levels of criticism. Along with other initiatives, the need for a pragmatic guide to stakeholder engagement became apparent and saw the drafting of this text. Following input from both internal and external stakeholders, the handbook was reformulated in early 2008. It has been simplified, and now contains eight case studies, collated through interviews with departmental staff.