Change Management Toolkit: Leading Change in Health Care

Designed to support Change Management leaders and practitioners, front-line clinicians, managers and senior leaders who are implementing health care solutions in their workflow or practice, the framework reflects leading practices and lessons learned for managing change in digital health projects from provinces and territories across Canada.

Access resources, to be used at every stage of health IT implementation, for successful implementation, adoption and effective use of solutions to improve health care. This toolkit provides effective change management (CM) methodologies, approaches and access to evidence-based knowledge and practical tools.

• Benefits and ROI
• Best Practices
• Book Reviews
• Case Studies
• Change Management Roles
• Change Management Sustainability
• Literature Reviews
• Methodologies and Approaches
• National Framework: 
  • Governance and Leadership: Mechanisms used to guide, steer or regulate the course of a project.
  • Stakeholder Engagement: Identifying and managing the perceptions, issues and expectations of stakeholders
  • Communications: Providing stakeholders with what they need to know, to prompt appropriate responses and/or actions
  • Workflow Analysis and Integration: Understanding current work processes and opportunities for improvement, so that new processes using digital health solutions can be sustainably embedded into the workflow, as evidenced through their presence within steady-state operations
  • Training and Education: Imparting knowledge and specific skills among key stakeholders to promote solution adoption
  • Monitoring and Evaluation: Reviewing whether CM activities took place as planned and the extent to which they were effective
• Webinars