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Rapid Response to COVID-19

Infoway Working with Provinces and Territories to Fund Virtual Care Solutions

The world has changed overnight as a result of the current health crisis — more than half of patient visits with health care providers are now virtual. This helps to keep patients, clinicians, clinic staff and their families safe by reducing the potential for exposure. Canada Health Infoway is working with Health Canada and the provinces and territories to quickly develop and expand virtual care solutions across Canada.

To help accelerate this shift to virtual care, Infoway reallocated existing funds to create a Rapid Adoption of Virtual Care Fund. In consultation with Health Canada and the jurisdictions, we identified three priority areas for investment that would have the biggest impact in the shortest amount of time: accelerating the implementation of virtual care solutions (including e-visits and home monitoring), offering online mental health services and increasing citizen access to COVID-19 results.

virtual care

Virtual Care
e-Visits and e-Monitoring
Virtual care solutions can safely connect patients with physicians. Virtual care is any interaction between a patient and health care provider that doesn’t involve direct contact. It can include video visits, secure messaging, as well as remote patient monitoring.

mental health

Online Mental Health Services and Tools
With many Canadians self-isolating and experiencing financial hardship as a result of COVID-19, the ability to safely access mental health care is more important than ever. Online solutions can help Canadians connect safely from home 24/7.


Virtual Triaging and Patient Access to COVID-19 Results
Waiting for results can be stressful. With online access, patients can log on to see their COVID-19 test results as soon as they’re available.

A new day in health care is here, and Infoway is proud to work with jurisdictions across Canada to rapidly scale virtual care.

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