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Blog: Infoway Connects

Learn more about the latest developments in digital health, patient stories, new research findings and best practices for implementation.


Celebrating 20 Years of Progress

Posted on July 21, 2021 by Michael Green

2021 marks Infoway’s 20th anniversary — a significant milestone for our organization. While we have made tremendous progress in digital health over the past 20 years, there is still more work to be done to ensure that Canadians have the health system they want and deserve. We are committed to continuing that work and to collaborating with Health Canada, the provinces and territories, and all other health system stakeholders, including clinicians and patients.


A New Resource for Digital Mental Health

Posted on July 13, 2021 by Gillian Strudwick

Researchers at the Centre for Addiction and Mental Health (CAMH) collaborated with Canada Health Infoway to develop a resource to support mental health clinicians and clients in introducing digital mental health tools into their care practice. This resource provides clinicians with tools that can support the integration of digital mental health into interactions between clients and clinicians.


New Channels for Digital Health Research

Posted on July 7, 2021 by Simon Hagens

Underpinning digital health adoption and implementation is a substantial amount of digital health research. At Infoway, we conduct research into the value of digital health tools and services and the resources that help enable them. This work helps raise awareness of policy gaps and informs decision-making.


Re-Examining the Social Determinants of Health

Posted on June 23, 2021 by Katie Bryski

The COVID-19 pandemic has concretely demonstrated the impact that social factors can have on health and health equity. Health inequities occur when a person experiences poorer outcomes and quality of care based on who they are, where they live or what they have. The new Social Determinants of Health Working Group on InfoCentral will explore how to incorporate social determinants of health (SDOH) concepts into digital health systems.


How do I…Onboard with PrescribeIT? (For Prescribers)

Posted on June 16, 2021 by Michelle Culverwell

PrescribeIT® is Canada’s national e-prescribing service. It integrates seamlessly between an electronic medical record (EMR) and the pharmacy management system (PMS), enabling prescribers to digitally send prescription data directly to a patient’s pharmacy of choice. In this occasional blog series, we’ll explore some of PrescribeIT’s features and functionalities in-depth. Let’s begin by examining the onboarding process for prescribers.


Canadian Men’s Health Month: Examining Access to Care

Posted on June 9, 2021 by Waldo Beauséjour

June is Canadian Men’s Health Month. Established by the Canadian Men’s Health Foundation, this month recognizes the importance of men’s health. This year’s theme is Move for Your Mental Health, encouraging men to get active to improve their physical and mental health. This initiative also helps to raise funds to support men’s mental health.


Assessing Canadians’ Digital Health Literacy

Posted on June 2, 2021 by Ellie Yu

Since the start of the COVID-19 pandemic, we have witnessed rapid change in how Canadians engage with health care professionals. According to an Infoway survey, as of April 2021, 36 per cent of all patient-reported routine visits were conducted virtually, compared to 15 per cent pre-pandemic. With more health services being provided digitally, and more Canadians turning to virtual care on a regular basis, digital health literacy is becoming increasingly important to ensuring the safety and effectiveness of digital health for both providers and patients.


Connecting the Hospital and the Home

Posted on May 25, 2021 by Katie Bryski

As digital health tools and services play an increasingly large role in Canadians’ lives, how we think about models of care delivery is changing. In some cases, health care is moving out of the four walls of the hospital and into the home. Recently, we invited Dr. Michelle Grinman and Dr. Shauna Tierney to the Digital Health InfoCast , Infoway’s podcast, to discuss hospital at home care and their new InfoCentral community.


Upgrading Skills with the PrescribeIT Learning Centre

Posted on May 19, 2021 by  Catherine Searles-Burke

Our world is changing, and health care is no exception. The COVID-19 pandemic has prompted a swift pivot towards digital health tools. Secure messaging, virtual videoconferencing, remote patient monitoring platforms and other digital health technologies are being integrated into health care journeys across the country. With Canadians increasingly using and expecting digital health tools in their daily lives, it no longer makes sense to rely on handwritten and faxed prescriptions.


#WeAnswerTheCall: National Nursing Week 2021

Posted on May 12, 2021 by Waldo Beauséjour

National Nursing Week occurs every year during the week of May 12: the birthdate of nursing pioneer Florence Nightingale. It celebrates the nursing profession and recognizes the dedication and contributions of nurses across Canada. This year’s theme is #WeAnswerTheCall, recognizing the many roles that nurses play in the health system and in patients’ health care journeys.


How to Find PrescribeIT Near You

Posted on April 27, 2021 by  Catherine Searles-Burke

In a recent Infoway study, 80 per cent of respondents were interested in having their health provider send a prescription directly to their pharmacy, without receiving a paper prescription. With 40 per cent of primary care visits now occurring virtually, e-prescribing is becoming an increasingly important tool for clinicians.


Privacy Legislation Reform in Canada

Posted on April 20, 2021 by  Daria Ilkina

Increasing use of technology during the COVID-19 pandemic, as well as the introduction of new contact tracing applications and discussions around vaccine passports, raised new and highlighted existing privacy considerations this past year. As the Federal Privacy Commissioner pointed out, the pandemic has accelerated the digital revolution — bringing both benefits as well as new challenges for privacy, and with it highlighting potential gaps in Canada’s privacy legislative framework.


Our Ideal Future Starts Today: World Health Day 2021

Posted on April 7, 2021 by  Shelagh Maloney

Each year, April 7 marks World Health Day. With the past year marked by the global struggle against COVID-19, the occasion has never been more significant. The pandemic’s impact has been devastating and swift; not one person or nation has escaped its effects. In particular, health systems have struggled to meet demand for services while keeping patients and providers safe.


Getting Ready for a Quantum Future

Posted on March 30, 2021 by Brad Keates and Dr. Michele Mosca

Quantum computing no longer belongs to the realm of science fiction. It’s advancing to more practical, demonstrated applications and concepts. And while it’s still developing, it has present-day implications for health care.


How e-Mental Health Tools Can Support Canadians — through COVID-19 and Beyond

Posted on March 23, 2021 by Nancy Gupta

COVID-19 has further exacerbated mental health concerns in Canada. In a recent study conducted by Canada Health Infoway (Infoway), fewer people reported excellent (18 per cent) or very good (31 per cent ) mental health status in 2020 compared to 2019 (24 per cent and 33 per cent, respectively). Similar findings were illustrated by the Canadian Perspective Survey Series conducted by Statistics Canada.


Why Virtual Care needs to be Inclusive

Posted on March 16, 2021 by Katie Bryski and Waldo Beauséjour

Nearly one year after the COVID-19 pandemic began, it is apparent that its effects have been disproportionately felt by Black and racialized Canadians. Research shows that Black people are more likely to contract COVID-19 than white people and are dying at higher rates from the virus. This high COVID-19 mortality rate in Black communities is mostly associated with prior poor health conditions resulting from diabetes, hypertension, cancer and heart disease. According to the Public Health Agency of Canada, Black Canadians report worse health outcomes in general compared to white Canadians.


Unprecedented Times Call for Unprecedented Collaboration

Posted on March 11, 2021 by  Shelagh Maloney

As we acknowledge the one-year anniversary of the declaration of COVID-19 as a global pandemic, many of us will reflect on how this virus, that didn’t even exist eighteen months ago, has irrevocably changed our world. It’s astounding to think that every single person on this planet has been impacted by COVID-19.


Pharmacy Appreciation Month: How We Can Support Pharmacists Through Effective Technology

Posted on March 2, 2021 by Seema Nayani

March is Pharmacy Appreciation Month, a yearly national campaign to celebrate pharmacists and their contributions to Canada’s health system. This year, the Canadian Pharmacists’ Association is shifting the event’s focus from “awareness” to “appreciation,” to better reflect pharmacists’ vital role in health care.


Modernizing Prescribing Practices to Improve Patient Care

Posted on February 16, 2021 by Christine McGinley

As I enter my “prime” years of life (yes, the sixties), I find myself needing a few more prescriptions than in the past. At my last annual physical, my doctor gave me a handwritten prescription, which I quickly lost somewhere between the car and my home. Replacing it seemed like a huge hassle. I don’t know what shocked me more: the fact that I needed the prescription, the fact that I lost it, or the fact that it was handwritten, in our digital world.

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