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A New Day in Health Care

2018-2019 Annual Report

Posted on August 28 by Michael Green

In conjunction with our Annual General Meeting with our Members, Canada’s Deputy Ministers of Health in July, Infoway launched our Annual Report. The title of this year’s report, A New Day in Health Care is Coming, reflects the rally cry of ACCESS 2022, a social movement intended to capture hearts and minds of the full range of people who can work together to change the health system. We are proud of the progress that we’ve collectively achieved to date and we are committed to continuing our efforts to implement digital innovation that will empower Canadians to better manage their health, provide clinicians with the solutions they need to better serve their patients and enlist industry and others to help build a modern 21st century health system.  

You will find all of the details in our 2018-2019 Annual Report, so I’ll share just a few highlights here:

  • Our foundational investments in digital health have produced an estimated $30 billion in benefits for Canadians, clinicians and our health system, and this value will continue to grow.
  • We expanded PrescribeIT® within Alberta and Ontario, launched the service in New Brunswick, and worked with seven other jurisdictions on roll-out plans;
  • At year-end, we were also working with 32 community pharmacy companies across Canada, representing more than 5,700 pharmacies, as well as 10 electronic medical record vendors and five pharmacy management system vendors;
  • In collaboration with the four Atlantic provinces, we established ACCESS Atlantic to implement technology infrastructure across the region to improve access to digital health and expand PrescribeIT®;
  • We launched the ACCESS 2022 social movement to unite everyone who shares our vision of a new day for health care in Canada and wants to join us in building a modern, 21st century health system;
  • We invited industry to participate in a Request for Proposals for ACCESS Gateway, a modern technology service that will enable data sharing and the delivery of digital health services across multiple jurisdictions; and
  • We made progress in the number of Canadians who have electronic access to their health information and to digitally-enabled services. For example:
    • We partnered with Crisis Text Line powered by Kids Help Phone to give young people support for mental health and other issues through text messaging. There have now been more than 100,000 texting conversations and the service is saving an estimated two lives per day; and
    • We partnered with Mustimuhw Information Solutions of B.C. on the Closing the Circle of Care project that is giving members of more than 200 First Nations communities better access to their health information.

We are proud of our collective achievements and we intend to build on this momentum during 2019-2020 and beyond. Progress is never easy. It takes focus, hard work, a strong commitment, and a little help from our friends. Thanks to all of you for helping us. We look forward to continuing to work with you to unleash the potential of digital technology to improve access to care for Canadians and ensure the sustainability of our health system for future generations.

Read our 2018-2019 Annual Report and let me know what you think about the progress we’ve made and where we’re heading. I’d love to hear from you!

Have a comment about this post? We’d love to hear from you.


mgreen 100Michael Green is a strong leader and a creative, strategic thinker who has an international reputation and a proven track record of transforming health care through the use of digital health. He has leveraged international research and innovation to advance the digital health agenda, create jobs and stimulate economic growth in Canada. Michael has been President and CEO of Canada Health Infoway since August 2014.

RT @hi_speakbox: From adversity to opportunity, we're proud to support the ACCESS 2022 movement. Read Aidan's story, join the change! https…

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