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Medication Management

Blog: Infoway Connects

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How e-Prescribing Improves the Patient Experience

Posted on November 10, 2020 by Seema Nayani

Has this ever happened to you? You’ve brought your prescription to the pharmacy, and the pharmacist wants to ask your prescriber a question about it. Unfortunately, the fax machine isn’t cooperating, and the phone line is busy.

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Improving Services through Customer Centricity

Posted on June 23 by Darek Szadkowski

We all know the old adage that “the customer is always right.” The philosophy of customer centricity takes the idea further: it means working in a way that focuses first on providing a positive customer experience. To realize this philosophy, PrescribeIT® has established the Product Excellence team, responsible for end-to-end product and workflow excellence to ensure market adoption and sustainability, while also ensuring and improving patient safety.

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Must-Haves in Workflow Excellence

Posted on May 26, 2020 by Seema Nayani 

Gone are the days when clinicians practiced at only one specific site. Currently, many work at a few different sites part-time, or even as a fill-in or relief. Like many of my colleagues, I provide patient care at a few different sites as a community pharmacist.

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The Canadian Clinical Drug Data Set — Our National Drug Terminology

Posted on April 21, 2020 by Tanya Achilles

In 2016, driven by Canada Health Infoway’s (Infoway’s) e-prescribing initiative, Infoway and Health Canada undertook a project to create the Canadian Clinical Drug Data Set, a national drug terminology. This was a first of its kind in Canada and created a product that was already available in many other countries. What was unique to the Canadian approach was that the work was led as a partnership between the national drug regulator and the national digital health agency. Leveraging Infoway and Health Canada’s expertise and engaging an advisory group of vendors, physicians, nurses, pharmacists, safety organizations and jurisdictional representatives, a clinically focused drug terminology was developed by transforming and enhancing existing Health Canada drug content.

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New PrescribeIT Program Will Enable Vendors to Quickly Integrate and Scale Virtual Care into Physician’s Existing EMRs

Posted on April 16, 2020 by Jamie Bruce

The world has changed significantly over the past few weeks as a result of the COVID-19 pandemic. Terms such as “physical distancing” have entered the lexicon, parents are taking on the challenge of homeschooling and Zoom video meetings have become a daily norm for many of us. For health care workers, it has meant very quickly finding a way to connect with patients virtually whenever possible for the sake of everyone’ safety — the doctor’s, the patient’s, and their families. I’m proud that Infoway is playing a role in making that happen through its Electronic Medical Record (EMR)-Virtual Care Investment Program.

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Better Communication through e-Prescribing

Posted on March 3, 2020 by Ian Lording

Communication is key for any team. This is especially true in health care, where siloed services and a fragmented system can make it difficult to provide efficient care. One solution is e-prescribing, which transmits information seamlessly between prescribers and pharmacists. Recently, I was fortunate to speak with pharmacist Peter Namis and family physician Dr. Mohamed Alarakhia about their experiences with PrescribeIT®, Canada’s national, not-for-profit e-prescribing service.

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Introducing Standardizations to Pharmacy Workflows Could Benefit Patients, Pharmacy Staff

Posted on March 19, 2019 by Seema Nayani

One of the places I frequent is my local Tim Horton’s (very Canadian of me, eh?). When I’m picking up my medium steeped tea double-double, I marvel at the ability of the staff to complete orders in a timely, and accurate manner. Tim’s, and other establishments that pride themselves on consistency of their final product, have analyzed their workflows to a science. They provide a streamlined experience — their menus are pared down, they use technology to communicate efficiently within their locations, and the staff follow standardized processes.

There’s No Silver Bullet Solution to Solve the Opioid Crisis, but our Health Care System can Make Strides Forward

Posted on March 12, 2018 by Tanya Achilles

In 2016 alone, opioids were responsible for almost one in 13 deaths across the country. Despite the attention that the opioid crisis has received from mainstream media and focused efforts by many in health care and law enforcement, opioid-related deaths continue to climb each year.

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EMRs Have Paved the Way for True e-Prescribing, Improving Patient Safety

Posted on March 5, 2019 by Dr. Rashaad Bhyat

The world around us has changed rapidly in the past few decades, as technological advances have accelerated — the Internet, smart phones and social media have all redefined the way that we interact in our daily lives.

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Another Year of Tremendous Progress for PrescribeIT™

Posted on February 27, 2019 by Bobbi Reinholdt

The PrescribeIT™ journey began three years ago with a commitment to the creation of a single, national e-prescribing service, enabling prescriptions to be electronically transmitted to a patient’s pharmacy of choice. By eliminating handwritten and faxed prescriptions, the service benefits Canadians by providing their clinicians with the digital tools they need to better manage their health, enhancing the patient experience and driving improved outcomes.

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There’s a War for Your Data and Health Care is Next

Posted on November 15, 2018 by Abigail Carter-Langford

Do you know how safe your personal health data is? When the Cambridge Analytica Facebook data scandal exploded onto news headlines, it put into question what we as consumers are willingly, and likely unknowingly, sharing about ourselves, and how that same data may be used to the advantage of others. In fact, it has become abundantly clear that our personal information has become a valuable commodity.

We Can Take Steps to Make Opioid Prescribing Safer

Posted on October 16, 2018 by Tanya Achilles

I was honoured in February to be asked to lead the work on the PrescribeIT™ Opioid Digital Health Strategy. It is a critical piece of work as we continue to see the number of deaths from opioid overdoses increase. In my time as a pharmacist, I have seen both the benefits and struggles these drugs can bring, and I believe that there are steps we can take to make opioid prescribing safer.

e-Prescribing Improves Patient Safety Over Emailed and Auto-faxed Prescriptions

Posted on September 18, 2018 by Poonam Khanna

Email, auto-fax and e-prescribing — one of these methods of prescribing is not like the other. While on the surface, emailed and auto-faxed prescriptions may look the same as e-prescribing, there's a big difference between them when it comes to patient safety.

14% of Canadians Have Lost or Damaged a Prescription — and This Comes at a Cost

Posted on August 7, 2018 by Bobby Gheorghiu

Prescriptions for medication are a regular part of the lives of most Canadians. A recent survey conducted by Nielsen and commissioned by Infoway found that 65 per cent of Canadians aged 18 and over have obtained a prescription in the past two years, with seniors filling over eight prescriptions on average just in the past year.

Medication Non-adherence: Exploring the Tension Between Patient Safety and Patient Autonomy

Posted on July 12, 2018 by Bobby Gheorghiu and Seema Nayani

It may be a surprising stat to some, but roughly 30 per cent of prescriptions generated in Canada by prescribers for their patients go unfilled.1 Reasons range from prescriptions that are lost or damaged, to the cost of the medications, to forgetfulness, to not wanting to take the medication, and many others. Medication non-adherence could result in a worsening of a patient’s condition and, potentially, more frequent hospitalization and/or emergency department visits. According to a World Health Organization report, medication non-adherence accounts for five per cent of Canadian hospital admissions and five per cent of physician visits, resulting in an additional $4 billion in health care costs annually.1

e-Prescribing Can Provide Some Much-needed Peace of Mind

Posted on June 5, 2018 by Poonam Khanna

I recently had an appointment with a specialist and she provided me with a prescription and booked a follow-up appointment in a month to check whether the medication was working. She also mentioned that sometimes the medication takes a good two weeks to start working. So the clock was ticking…I wanted to start the medication right away so it would have time to kick in (if it worked) before my follow-up.

2016 in Review for PrescribeIT

Posted on January 19, 2017 by Bobbi Reinholdt

2016 has been a busy year for PrescribeITTM.

Since Infoway began working on a multi-jurisdiction e-prescribing solution, we’ve had more than 150 meetings with key stakeholder groups, including provinces, territories, vendors, retail pharmacy, prescribers, regulators, privacy experts, insurers and patients.

Thoughts on e-Prescribing and Safety

Posted on November 8, 2016 by Dr. Michael Hamilton

It’s important not to think of e-prescribing as an isolated end in itself. We really need a whole system and process built around getting medicines to patients — from drug regulation and oversight, to drug manufacturing, to packaging and labelling, through pharmacists and pharmacy software, dispensing systems, and even a patient’s own medicine cabinets. All of these aspects of the system need to interact at a high degree of accuracy and integrity to ensure safety.

Taking an Important Step towards Medication Safety with e-Prescribing

Posted on August 17, 2016 by Bobbi Reinholdt

There are many factors to be concerned about when it comes to the safe use of prescription medications. For example, 39 per cent of Canadians aged 55+ take four or more medications.And Canada is now the second largest consumer of prescription opioids in the world, according to the Canadian Center for Addiction. So given the current landscape, what are some of the steps we can take for the safer use of prescription medication? One important step is e-prescribing — the secure electronic transmission of a prescription from a prescriber to a patient’s pharmacy.

The recording from our Digital Health Week webinar about citizen access to personal health information is now avail… https://t.co/lCBv3eXsP3

by Infoway

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