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Progress in Canada Progress in Canada

Canada has made tremendous progress over the past 10-plus years in increasing the availability and use of digital health solutions.

Infoway, the provinces and territories, and our other partners have worked together to deploy core systems such as registries of patients and providers; drug, lab and diagnostic imaging systems; and clinical reports and immunizations. This has resulted in health care system efficiencies and improved patient care through faster access to patient information, a reduction in duplicate tests and better communication across care teams.


Electronic health record data is now available for 93.8 per cent of Canadians.

Did you know? Did you know?

  • EMR use results in health system level benefits, such as reduced numbers of duplicate tests and adverse drug events.
  • Advanced use of EMRs can improve health outcomes and patient safety through preventive care and chronic disease management.
  • 93 per cent of physicians who use an electronic medical record said EMRs allow them to provide improved patient care.
  • 63 per cent of patients who have used digital consumer health solutions said they avoided an in-person visit because they could request a prescription electronically.
  • 100 per cent of Canadians have at least one hospital clinical report, or their immunization record, available in electronic form, and their authorized clinicians can access this information outside of a hospital.
  • 100 per cent of diagnostic images taken in Canadian hospitals are filmless, and stored in a repository for access by authorized clinicians.
  • Drug dispensing profiles for 72 per cent of Canadians are now available for access by authorized clinicians.
  • 85 per cent of Canadian primary care doctors and 79 per cent of community specialists are using electronic medical records to record patient encounters.
  • Laboratory test results for 97 per cent of Canadians are available electronically for access by authorized clinicians.
  • 36% of patients with online access to their health information avoided an in-person visit.
  • 67% of patients with access to their health information felt better able to manage their health.
  • 81% of Canadians who use virtual care services are satisfied.
  • Canadians had more than 1 million telehealth consultations in 2018, an increase of more than 500% since 2010.
  • Canadians avoided more than $420 million in expenses and saved more than 280 million kilometers in travel by using telehealth to access specialized care.
  • 92% of primary care physicians who use a broader suite of functions in their EMR report they are more efficient.
  • 82% of primary care physicians (and 77% of specialists) say they provide more efficient care with electronic records.


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