Senior Manager, Interoperability Engagement Ontario
Summary
Posting Date: December 13, 2024
Title: Senior Manager, Interoperability Engagement Ontario
Department: Digital Health Interoperability
Report to: Director, Interoperability Engagement, Ontario
Location: Ontario / Hybrid
Overview
At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, healthcare organizations, clinicians, and patients to make healthcare more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.
Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.
Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.
Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations and communities, which will guide our efforts.
Why Join Us?
- Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
- Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the healthcare system
- Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
- We take care of our employees
Position Purpose
We are looking for a digital health senior manager who demonstrates advanced skills in organizing complex information into structured plans, excellent stakeholder engagement skills and program leadership / program management to achieve strategic goals outlined in the Pan-Canadian Interoperability Roadmap. With a deep understanding of the Ontario health system, the Interoperability Engagement Manager will primarily focus on driving the pan-Canadian digital health interoperability priorities and initiatives that are aligned with the Ontario provincial strategies.
The Senior Manager will work closely with the Regional Director, to provide engagement coordination & support, short and long-term planning, strategic alignment, leadership, subject matter expertise, project management, relationship management, operational oversight, negotiation, monitoring, and risk management to ensure success throughout all phases of the Pan-Canadian Interoperability initiatives and projects.
In addition, the role will take on responsibility for day-to-day oversight of the Interoperability projects, mitigate and manage risks and issues, and take proactive actions to identify opportunities to advance the mandate.
Major Responsibilities
limited to, the following:
- Coordination, development and alignment of engagement events, presentations, documentation, associated materials, minutes, action plans;
- Manage planning and delivery of Interoperability initiatives for the Ontario portfolio (project definition, planning, stakeholder support, development, implementation, operationalization, and measurement) to deliver commitments against the Pan-Canadian Interoperability Roadmap;
- Responsible for working with various Interoperability portfolio leadership to contribute to building a detailed end to end project plan for key deliverables in the Pan-Canadian Interoperability Roadmap;
- Collaborating with the business services, marketing, communications, and other Infoway teams to brainstorm solutions to project issues and risks;
- Working with the Regional Director to engage jurisdictional stakeholders in Ontario and strengthening relationships to foster collaboration to achieve successful project delivery. Establishing regular, ongoing meeting cadence with external stakeholders in the region for successful delivery while monitoring and mitigating risks to the Pan-Canadian Interoperability Roadmap; and
- Anticipating needs and working to resolve potential issues. Accountable for working with Infoway’s internal risk, privacy and security, procurement and legal teams to minimize corporate risk associated with project activities and to identify, and where possible, support jurisdictions with Pan-Canadian privacy and legal regulations associated with the Interoperability Roadmap commitments.
Qualifications & Skills
- 8-10 years working experience delivering business projects; 4+ years experience in digital health within Ontario
- Participated and/or lead the implementation of business transformation or integration programs in the Canadian health care space
- Ability to deal with ambiguity, excellent political and business acumen
- Understanding of the federal and provincial political environment
- Exceptional team-building skills with a focus on collaboration and flexibility when working with both external and internal stakeholders
- Ability to work effectively with people at all levels in an organization
- Experience with large, complex, multi stakeholder projects in technology or healthcare industry
- Excellent analytical and presentation skills
- Project Management experience of a minimum of 2 years in the implementation of large business transformation programs involving interoperability, standards, and solution vendors in the health care sector
- Experience in I.T./I.S. strategy, architecture, standards, development, and integration preferred
- Experience working and negotiating with third party vendors preferred
- Strong analytical skills to identify gaps, deficiencies and develop technical solutions
- Ability to establish and maintain relationships with multiple stakeholders and resolve conflicts and issues demonstrating strong negotiation, communication, and facilitation skills
- Detail oriented with excellent problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous
- Ability to interpret operational needs, and develop integrated, creative solutions
- Strong business analysis skills, with the ability to research and analyze data into useful information for business recommendations
- Excellent organizational and teamwork skills
- High level of initiative and self-direction
- Bilingual (English/French) a major asset
Our commitment
Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.
Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.
We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.