Interoperability Engagement Manager (Ontario Region)

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Continuing to improve Canadian health care necessitates work in interoperability connected systems are healthier systems. Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
• Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
• Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
• We take care of our employee

The responsibilities of the Interoperability Engagement Manager will include, but will not be limited to, the following:

• Coordination, development and alignment of engagement events, presentations, documentation, associated materials, minutes, action plans;
• Manage planning and delivery of Interoperability initiatives for the Ontario portfolio (project definition, planning, stakeholder support, development, implementation, operationalization, and measurement) to deliver commitments against the Pan-Canadian Interoperability Roadmap;
• Responsible for working with various Interoperability portfolio leadership to contribute to building a detailed end to end project plan for key deliverables in the Pan-Canadian Interoperability Roadmap;
• Collaborating with the business services, marketing, communications, and other Infoway teams to brainstorm solutions to project issues and risks;
• Working with the Regional Director to engage jurisdictional stakeholders in Ontario and strengthening relationships to foster collaboration to achieve successful project delivery. Establishing regular, ongoing meeting cadence with external stakeholders in the region for successful delivery while monitoring and mitigating risks to the Pan-Canadian Interoperability Roadmap; and
• Anticipating needs and working to resolve potential issues. Accountable for working with Infoway’s internal risk, privacy and security, procurement and legal teams to minimize corporate risk associated with project activities and to identify, and where possible, support jurisdictions with Pan-Canadian privacy and legal regulations associated with the Interoperability Roadmap commitments.

• 8-10 years working experience delivering business projects; 4+ years experience in digital health within Ontario
• Participated and/or lead the implementation of business transformation or integration programs in the Canadian health care space
• Ability to deal with ambiguity, excellent political and business acumen
• Understanding of the federal and provincial political environment
• Exceptional team-building skills with a focus on collaboration and flexibility when working with both external and internal stakeholders
• Ability to work effectively with people at all levels in an organization
• Experience with large, complex, multi stakeholder projects in technology or healthcare industry
• Excellent analytical and presentation skills
• Project Management experience of a minimum of 2 years in the implementation of large business transformation programs involving interoperability, standards, and solution vendors in the health care sector
• Experience in I.T./I.S. strategy, architecture, standards, development, and integration preferred
• Experience working and negotiating with third party vendors preferred
• Strong analytical skills to identify gaps, deficiencies and develop technical solutions
• Ability to establish and maintain relationships with multiple stakeholders and resolve conflicts and issues demonstrating strong negotiation, communication, and facilitation skills
• Detail oriented with excellent problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous
• Ability to interpret operational needs, and develop integrated, creative solutions
• Strong business analysis skills, with the ability to research and analyze data into useful information for business recommendations
• Excellent organizational and teamwork skills
• High level of initiative and self-direction
• Bilingual (English/French) a major asset