Senior Manager Change Management & Adoption
Summary
Posting Date: November 12, 2024
Title: Senior Manager Change Management & Adoption
Department: DHI-Connected Care
Report to: Director Change Management & Adoption
Location: National
Overview
At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.
Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.
Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.
Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations and communities, which will guide our efforts.
Why Join Us?
- Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
- Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
- Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
- We take care of our employees
Position Purpose
As a member of the Connected Care Team, the Senior Manager Change Management (CM) & Adoption will support delivery and implementation of the coordinated national change management approach in support of Infoway Digital Health Interoperability (DHI) and Connected Care (CC) key initiatives.
Major Responsibilities
Supporting the delivery of an integrated approach to change management, clinical engagement and adoption, and continuous quality improvement through the Change Program, its projects and activities:
- Work closely with key partners, both internally and externally, to identify needs and opportunities for change management.
- Enable the achievement of strategic DHI & CC initiatives by assessing the risk, scale, and impact of the change, working to identify partners and impacts, creating, and implementing change management strategies to maximize clinician adoption and usage, and supporting responses to change.
- The role will strive to affect and encourage adoption, increase utilization of and proficiency with relevant changes that impact clinicians, thereby increasing benefit realization, value creation and the achievement of results and outcomes.
- Lead select aspects of project plans and working groups as required.
- Provide advice and subject matter expertise to participating jurisdictional partners on change strategies and plans and provide feedback on major deliverables based on experience from other implementations.
- To the extent project timelines permit, assess, and monitor the effectiveness of change management activities and deliverables as aligned with project plans; track specified performance targets; identify issues and promote solutions.
- Evaluate opportunities to share learning across participating jurisdictional partners and delivery of content for toolkits and other knowledge exchange approaches.
- Contributes to a strong, cohesive Connected Care team, to build an integrated pan-Canadian approach to change management and adoption of digital health solutions:
- Works collaboratively with team members to align Change Management approach to national Clinical Adoption program strategies and objectives (e.g. peer networks, clinicians in training, CIDH activities).
- Participates in team activities and cross-functional strategic planning.
- Leads select projects and working groups as required.
Qualifications & Skills
- 10 plus years relevant change management experience, with at least 4 years being healthcare related.
- Experience leading and managing large scale and/or cross-sector change management initiatives and activities.
- Relevant Bachelors degree in nursing, Health Administration, Health Information Sciences, Business or equivalent a strong asset.
- Regulated Nursing Professional Designation an asset.
- Recognized change management or related certification an asset.
- Experience with project work, digital health solution implementation, evaluation and optimization
- Results oriented and self-motivated, with the ability to manage multiple tasks within tight timelines.
- Strong partnership development and relationship management skills, including ability to operate in changing contexts and environments.
- Knowledge of key issues in Canada’s healthcare system
- Strong written and oral communication skills, including the demonstrated ability to promote leading practices (i.e. through publications, presentations and facilitation)
- Facilitation and coordination skills to work with and manage diverse stakeholders to gain consensus and make progress against common objectives.
- Bilingual skills, French and English, is an asset.
- Ability to travel up to 10 - 15% of time.
- Proven collaboration skills and ability to leverage or create unity, build long-term relationships based on respect, civility and trust, assuming good intentions when faced with challenges, discussions, and conflict.
- Customer connectivity. Demonstrate a solution-focused and service-style approach to working with internal and external customers. Seek ways to elevate a positive and engaging experience for others.
- Positive influencer. Be a positive influencer, a convenor and change agent for performance and excellence. Encouraging others to cooperate and work effectively together.
- Learning mindset. Proven ability to adopt a learning mindset, seek, learn and exchange knowledge, at the right time, to support performance, continuous improvement and results.
- Personal leadership. Demonstrated service-leadership experience, ability to prioritize the growth, well-being, and empowerment of others. Ability to foster an inclusive environment, enabling others to thrive as their authentic self.
- Consistent experience holding ones-self and others accountable for performance, deliverables, results and, how they are achieved. Shows up, contributes, and sets out to accomplish what was said. Takes personal responsibility to deliver.
Our commitment
Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.
Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.
We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.