Product Director, Interoperability Solutions

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone can access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations, and communities, which will guide our efforts.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system.
• Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system.
• Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment.
• We take care of our employees.

• Provides general data exchange and terminology standards expertise, implementation support and guidance to stakeholder implementations on a variety of digital health standards, including but not limited to SNOMED CT, LOINC, and HL7 code systems and exchange standards (HL7 V2/v3, CDA and FHIR)
• Serve as a terminology standards subject matter expert and advocate for both internal and external projects to advance interoperability
• Enhances the core standards by facilitating requests for change to the appropriate Standards Development Organization
• Provides support for the development, maintenance, and publication of the Canadian Edition of SNOMED CT (English and French)
• Provides support for the appropriate dispensation (develop, maintain, publish) of SNOMED CT requests for change (RFCs)
• Coordinates and provides quality assurance for collaborative authoring of SNOMED CT content with both internal and external resources
• Coordinates the translation process of nationally and internationally approved standards to yield high-quality standards product, conformant to the established editorial and linguistic rules
• Participates in the Standards Community meetings as required to provide standards expertise and represents pan-Canadian needs at national and international standards forums
• Collaborate and participate in a multi-disciplinary environment to advance the use of interoperability standards.
• Participates in the development and delivery of educational materials as required
• Develop and document operational processes and procedures as required
• Supports the development, implementation, testing, training and maintenance of Infoway tools
• Collaborates to enhancing the internal suite of tools required to achieve daily CSRC activities
• Develops standards related deliverables to support the Interoperability Roadmap working closely with the products owners to ensure alignment of guidance and other materials, as required

• Good working knowledge of interoperability standards development and application, including SNOMED CT, LOINC, UCUM, ICD and HL7 (V2 and FHIR) code systems
• 3+ years of experience in working with complex reference terminologies such SNOMED CT, including mapping, modelling, or content development
• Experience working with interoperability standards development in complex enterprise information systems, ideally in the healthcare industry
• Experience with terminology value set development, maintenance processes and best practices
• Analytical skills with experience in performing standards assessment, gap/fit analysis and recommendations, including standards selection guidance methodology and best practices
• Experience with the use and implementation of terminology management tools such as terminology browsers (SNOMED CT and SearchLOINC), and FHIR Terminology Servers (e.g. Ontoserver)
• Experience with implementation guides/specification development tools such as Simplifier and HL7 FHIR validator is an asset
• Experience with workflow tools such as JIRA, Confluence integration, Infoway InfoRMS is an asset
• Applied FHIR terminology service and implementation experience is preferred
• Fully bilingual in French and English is preferred
• Adaptable, flexible, analytical, with proven ability to commit to tight timelines, deliver high quality products and services, manage multiple priorities, and engage with different audience types
• Team skills to work within a collaborative multi-functional team including good writing, presentation and communication skills
• Experience with standards development/maintenance organizations, such as SNOMED International, Regenstrief Institute, HL7 Working Groups, Canada Health Infoway is an asset
• Detail-oriented with well-developed time management skills
• Clinical experience is an asset
• Technical writing skills is a major asset
• Ability to travel 25% of the time
• Proven collaboration skills and ability to leverage or create unity, build long-term relationships based on respect, civility and trust, assuming good intentions when faced with challenges, discussions, and conflict.
• Customer connectivity. Demonstrate a solution-focused and service-style approach to working with internal and external customers. Seek ways to elevate a positive and engaging experience for others.
• Positive influencer. Be a positive influencer, a convenor and change agent for performance and excellence. Encouraging others to cooperate and work effectively together.
• Learning mindset. Proven ability to adopt a learning mindset, seek, learn, and exchange knowledge, at the right time, to support performance, continuous improvement and results.
• Personal leadership. Demonstrated service-leadership experience, ability to prioritize the growth, well-being, and empowerment of others. Ability to foster an inclusive environment, enabling others to thrive as their authentic self.
• Consistent experience holding ones-self and others accountable for performance, deliverables, results and, how they are achieved. Shows up, contributes, and sets out to accomplish what was said. Takes personal responsibility to deliver.